Frequently Asked Questions

About Our Cameras

Does the camera work at night?

Yes. All SolarGuard cameras feature infrared night vision and colour night vision modes, so you get clear footage day and night. Our dual-lens models capture both a wide-angle view and a close-up zoom simultaneously, even in low light.

How does the camera connect?

SolarGuard cameras connect to your home Wi-Fi (2.4GHz). Once connected, you can view live footage, receive motion alerts, and review recordings directly from the SolarGuard app on your phone — anywhere in the world.

Is it weatherproof?

Yes. All outdoor cameras in our range carry an IP65 or higher weatherproof rating, making them suitable for Australian conditions including rain, dust, heat, and direct sun exposure.

What is PIR motion detection?

PIR (Passive Infrared) detection identifies heat signatures from people and animals, dramatically reducing false alerts triggered by wind, leaves, or passing car headlights. You only get notified when it matters.

How much storage does it have?

Cameras support local storage via microSD card (sold separately, up to 128GB) and optional cloud storage. Most cameras also support continuous or motion-triggered recording depending on your settings.

Solar & Battery

What happens on cloudy days or at night?

Each camera has a built-in rechargeable battery. On a full charge, most models run for 2–4 weeks without sunlight. The solar panel keeps the battery topped up during daylight hours, so in normal Australian conditions, the camera runs indefinitely without manual charging.

How long does setup take?

Most customers complete installation in under 30 minutes. You'll need a drill, a screwdriver, and a Wi-Fi password. No electrician required.

Can I use the camera without the solar panel?

Yes. The solar panel is there to eliminate manual charging. If you prefer, you can charge the battery via USB and use the camera without the panel attached.

Ordering & Delivery

Where do you ship?

We ship to all addresses across Australia. International shipping is available to the United States. Standard delivery takes 5– 10 business days depending on your location.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number by email. You can use this to track your delivery in real time.

What is your return policy?

We offer a 30-day return policy on all products. If you're not satisfied, contact us and we'll arrange a return or replacement. See our Returns & Refunds page for full details.

Do your products come with a warranty?

Yes. All SolarGuard products include a 12-month warranty. See our Warranty page for coverage details.

Still Have Questions?

We're here to help. Contact us and our team will get back to you within 1 business day.